Has your client misplaced its login details for the self-assessment portal? It’s an issue that keeps cropping up for multiple accounting practices in the UK. If not recovered, then your client will be unable to submit their document to HMRC.
To get hold of the login details, such as the Government Gateway User ID, follow the below listed steps, just like registration for self-assessment:
Here is a step-by-step guide on what you should do:
1. Identify What You Have Forgotten
Ask your client what they have forgotten, it can be User ID, Password or both.
2. Steps to Recover Your Details
A. If your client misplaced its Password but remembers its 12-digit Government Gateway User ID
- Enter the HMRC website and select the option of password resetting.
- Enter the Government Gateway User ID and the registered email address.
- HMRC will send a link or code to the registered email address for resetting the new Password.
B. Misplaced the 12-digit Government Gateway User ID
- First, let your client check their inbox and spam folder for ID.
- If it’s not there, then sign in to the HMRC page and check for the User ID recovery option
- Once the registered email ID is provided, the User ID will be sent to it.
C. Forgot both the user ID and the Password
- You must recover your user ID first (see section B).
- Once you have your user ID, you can then follow the steps to reset your Password (following the steps in section A).
3. If You Need Further Assistance (Contact HMRC)
Still unable to recover the User ID, Password, or both? Due to the client’s misplacement of the email ID, it’s wise to connect with the HMRC helpdesk directly.
Contact Method
- Telephone: 0300 200 3310
- Outside UK: +44 161 931 9070
- Opening times: Monday to Friday, 8 am to 6 pm (Closed bank holidays)
People Also Ask
What if I’ve forgotten my Government Gateway user ID?
HMRC can email your user ID to the registered email address once you verify your identity through security questions.
What happens if you forgot your Government Gateway ID?
The government gateway ID is sent to the registered email address. Hence, your client must carry out a search and try to find out. Once they find it, they will only need to reset their password (if it’s missing).
How to actually speak to someone at HMRC?
If you are finding difficult in retrieving user ID, password, or both then you must connect directly with HMRC helpdesk.
Contact Method
Telephone: 0300 200 3310
Outside UK: +44 161 931 9070
Opening times: Monday to Friday, 8 am to 6 pm (Closed bank holidays)
Do I need to register again for self-assessment?
If your client is already registered and has previously paid self-assessment, then they will have a UTR number. Therefore, there is no need to register again.
Conclusion
Misplacing User ID and Password is the easier part, but recovering it or creating a new one is the hard part. In this blog, we have tried to simplify the retrieval of these two crucial components required for self-assessment. In case of doubts or inability to perform those steps, you can always depend on the accounting outsourcing services of Corient.
If you want to elaborate on your requirements and issues, feel free to share them via our contact form, and we will get back to you shortly. Looking forward to a long-term association.
